Key Responsibilities
- Own Customer Activation
- Drive Adoption and Growth
- Manage Renewals and Value Realization
- Lead Add-On Activations
- Proactively Monitor and Support Your Portfolio
- Manage Customer Escalations
- Collaborate Across the Business
Qualifications :
- Technical Fluency
- Customer Orientation
- Commercial Awareness
- Experience & Background
Key Metrics of Success
- Time-to-Value (TTV): % of customers activated within target window.
- Adoption Depth: Feature usage, seat activation, AI and integration adoption rates.
- Customer Health: Reduction in risk signals, increased utilisation.
- Commercial Enablement: Renewal rate, expansion influence, and value proof contributions.
Why This Role Matters
- Customer Engineers sit at the center of Aircall’s customer experience. They ensure the technology works, the value is realized, and the relationship grows.
- They are not reactive troubleshooters — they are technical strategists who build trust, enable adoption, and translate great technology into real business outcomes.
- At Aircall, a great CE doesn’t just implement — they educate, anticipate, and elevate every customer interaction.
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