Team Lead, Product Enablement & Education

Sydney OfficeFull-TimeLeadOther

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Deep expertise of the Aircall product portfolio, including Core, Integrations, and AI capabilities, with a proven ability to translate complex product concepts into clear, actionable enablement for different audiences.
Demonstrated experience supporting or enabling GTM teams, customers, or partners within Aircall.
Prior exposure to Product Enablement, Sales Enablement, Customer Education, Product Marketing, or Customer Success motions.
Skilled in instructional design and content creation, developing learning materials, playbooks, and enablement resources tailored to diverse audiences and learning styles.
Experience independently leading cross-functional initiatives, collaborating closely with Product, PMM, and Customer Marketing teams to drive impactful projects from strategy to execution.
Comfortable taking ownership of both strategy and execution, effectively balancing big-picture thinking with hands-on implementationStrong communication and facilitation skills, with the ability to explain complex product and AI concepts to diverse audiences.
Highly organized and adaptable, able to manage multiple priorities simultaneously, and comfortable thriving in an ever-changing, fast-paced environment