Account Coordinator
New York City, NY; San Francisco, CAFull-TimeMid-levelAccounts / Finance
About Anthropic
- Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
- As an Account Coordinator, Healthcare & Life Sciences at Anthropic, you'll play a crucial role in supporting our Healthcare & Life Sciences Enterprise Account Executives as they drive the adoption of safe, frontier AI by securing strategic deals with top enterprises. You'll be responsible for managing the administrative and operational aspects of the sales process, ensuring smooth onboarding of large enterprises to Anthropic's family of models and enterprise products. Your work will be essential in freeing up time for Enterprise Account Executives to focus on strategic activities such as crafting proposals, pitching custom solutions, and building relationships with prospects.
Responsibilities
- 70% Deal Support: Support Account Executives throughout the sales cycle, from initial prospect engagement to successful onboarding
- 30% Acquisition Sales: Win new business and drive revenue for Anthropic within the healthcare and life sciences sector. You'll own the full sales cycle, from first outbound to close
- Coordinate and manage compliance reviews with potential prospects, ensuring all necessary documentation is completed accurately and efficiently
- Handle security questionnaires, working with internal teams to gather and provide required information
- Manage legal redlines on our terms of service, liaising between prospects and Anthropic's legal team to address concerns and facilitate agreement
- Assist in the onboarding process for new enterprise clients, ensuring a smooth transition from sales to implementation
- Maintain accurate and up-to-date records in our CRM system, providing regular reports on pipeline status and account activities
- Collaborate with cross-functional teams including legal, security, product and partnership teams to address client needs and resolve issues
- Develop and maintain a deep understanding of Anthropic's products, services, and value proposition to effectively communicate with clients and internal stakeholders
- Identify process improvements and contribute to the development of best practices for the sales and onboarding processes
- 70% Deal Support: Support Account Executives throughout the sales cycle, from initial prospect engagement to successful onboarding
- 30% Acquisition Sales: Win new business and drive revenue for Anthropic within the healthcare and life sciences sector. You'll own the full sales cycle, from first outbound to close
- Coordinate and manage compliance reviews with potential prospects, ensuring all necessary documentation is completed accurately and efficiently
- Handle security questionnaires, working with internal teams to gather and provide required information
- Manage legal redlines on our terms of service, liaising between prospects and Anthropic's legal team to address concerns and facilitate agreement
- Assist in the onboarding process for new enterprise clients, ensuring a smooth transition from sales to implementation
- Maintain accurate and up-to-date records in our CRM system, providing regular reports on pipeline status and account activities
- Collaborate with cross-functional teams including legal, security, product and partnership teams to address client needs and resolve issues
- Develop and maintain a deep understanding of Anthropic's products, services, and value proposition to effectively communicate with clients and internal stakeholders
- Identify process improvements and contribute to the development of best practices for the sales and onboarding processes
You may be a good fit if you have
- 3+ years of experience in a sales support, account management, or customer success role, preferably in the technology or SaaS industry
- Strong organizational skills with the ability to manage multiple projects and priorities simultaneously
- Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and internal teams
- Attention to detail and a commitment to accuracy in all aspects of work
- Experience with CRM systems and proficiency in Microsoft Office or Google Workspace
- A basic understanding of enterprise software sales cycles and contract processes
- Familiarity with compliance and security requirements in healthcare and life sciences (e.g., HIPAA, FDA regulations, GxP)
- Adaptability and a proactive approach to problem-solving in a fast-paced environment
- A passion for AI technology and its potential impact on healthcare, pharmaceutical research, and patient outcomes
- Bachelor's degree in Business, Biology or Biomedical Engineering preferred
- Ability to work independently while also collaborating effectively as part of a team
- Interest in learning about advanced AI systems and contributing to their safe and beneficial development in healthcare settings
- 3+ years of experience in a sales support, account management, or customer success role, preferably in the technology or SaaS industry
- Strong organizational skills with the ability to manage multiple projects and priorities simultaneously
- Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and internal teams
- Attention to detail and a commitment to accuracy in all aspects of work
- Experience with CRM systems and proficiency in Microsoft Office or Google Workspace
- A basic understanding of enterprise software sales cycles and contract processes
- Familiarity with compliance and security requirements in healthcare and life sciences (e.g., HIPAA, FDA regulations, GxP)
- Adaptability and a proactive approach to problem-solving in a fast-paced environment
- A passion for AI technology and its potential impact on healthcare, pharmaceutical research, and patient outcomes
- Bachelor's degree in Business, Biology or Biomedical Engineering preferred
- Ability to work independently while also collaborating effectively as part of a team
- Interest in learning about advanced AI systems and contributing to their safe and beneficial development in healthcare settings
- The annual compensation range for this role is listed below.
- For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
How we're different
- We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
- The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
