Crisis Management Specialist

San Francisco, CA | New York City, NY | Seattle, WAFull-TimeMid-levelOther

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Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

We are seeking a Crisis Management Specialist to join Anthropic's Global Safety, Intelligence, and Security (GSIS) team. In this role, you will be responsible for designing, building, and operationalizing Anthropic's enterprise crisis management program—equipping the company to prevent, prepare for, respond to, and recover from crises that could impact our people, operations, or mission.
This role sits at the intersection of emergency management, organizational resilience, and executive communication. You will lead crisis exercises and real-world activations, develop scalable response plans and playbooks, and build the capabilities of cross-functional teams to respond effectively under pressure. You will be a visible, trusted partner across the organization—known for your steady judgment, clear communication, and relentless focus on continuous improvement.
This is an individual contributor role with significant program ownership and the opportunity to help shape a function that is foundational to Anthropic's long-term resilience. As Anthropic scales globally, the stakes and complexity of our crisis management needs are growing—and this role is critical to meeting that challenge.

Design, develop, and maintain Anthropic's crisis management program, including response plans, playbooks, protocols, and governance structures aligned with industry frameworks (NIMS/ICS, ISO 22301)
Plan and facilitate crisis exercises and tabletop simulations of increasing complexity to test plans, build team capabilities, and identify improvement opportunities across GSIS and cross-functional partners
Serve as Incident Commander or direct support to the Incident Commander during crisis activations, providing leadership and coordination across response teams in real time
Develop and deliver crisis readiness training for GSIS team members, executive stakeholders, and cross-functional response partners
Lead after-action reviews following exercises and real-world incidents; track corrective actions to completion and incorporate lessons learned into future planning
Collaborate with Legal, People, Communications, IT Security, and Facilities to build coordinated, cross-functional crisis response capabilities
Support broader business continuity and resilience initiatives, including business impact analyses and threat/hazard assessments
Monitor the threat environment for developments relevant to Anthropic's operations and advise leadership on emerging risks

Have 8+ years of professional experience in crisis management, emergency management, or incident response
Have demonstrated experience as an Incident Commander, including leading cross-functional response teams in high-stress, rapidly evolving situations
Hold a bachelor's degree or higher in Emergency Management, Risk Management, Business Administration, or equivalent practical experience
Have designed and facilitated crisis exercises at multiple levels of complexity, with the ability to build realistic, instructive scenarios
Possess exceptional written and verbal communication skills, including experience developing and delivering executive briefings during active incidents
Can manage multiple active workstreams simultaneously under time pressure with minimal oversight
Thrive in fast-moving, ambiguous environments and bring a continuous improvement mindset to everything you build
Are available for on-call support and can work flexible hours, including nights and weekends, during crisis events

Familiarity with NIMS/ICS and experience applying those frameworks in a corporate or hybrid environment
Experience in the technology sector, particularly supporting crisis management for cloud-native or AI-driven organizations
Professional certifications such as CEM, CBCP, MBCI, or equivalent
Knowledge of ISO 22301 and other relevant resilience standards and frameworks
Experience with crisis management platforms and mass notification tools (e.g., Everbridge, Veoci, OnSolve)
Background developing crisis communications strategies and stakeholder messaging frameworks
Deadline to apply: None. Applications will be received on a rolling basis.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.