IT Analyst

Company Background

• Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.

Location:

• This position is remote within the United Kingdom.

Role Summary

• As an IT Analyst, you will be responsible for supporting Censys’ employees, devices, and software. As one of the most visible team members in the company, you’ll develop meaningful partnerships with colleagues on all Censys teams, and be a valued team member of a mission-driven technology company at an exciting time in its history. Reporting to the Director of IT & Corporate Security, you will work closely together to support our most valuable assets - our people.

What you’ll do

• Provide training and support to IT staff and end-users to facilitate timely and effective solutions to technical issues
• Work closely in a medium-sized (150-200 person) company to support staff and their technology needs
• Prioritize, address, and resolve employee requests via Atlassian, Slack, and Zoom
• Manage the IT support ticketing system and ensure issues are resolved within set service level agreements (SLAs)
• Contribute and maintain documentation for IT systems, support processes, and user guides in our internal wiki to facilitate knowledge sharing and efficient problem resolution
• Manage updates to our inventory management system
• Support technical onboarding process and duties
• Work with the Security team to ensure organizational compliance with our regulatory requirements, and assist in control implementations related to internal security assessments
• Stay current with technology trends and advancements to recommend upgrades and new systems that will improve organizational efficiency

Skills you’ll have

• 5+ years experience supporting IT services and contributing to technology-driven business processes
• Experience working with MacOS, cloud-based technologies & services (Google Workspace, Slack, Zoom, etc.)
• Ability to make decisions, shift priorities and manage time to meet changing and evolving needs
• Strong problem-solving skills and ability to adapt & develop new technical skills as technology changes

Nice to have

• Experience in a high-growth tech company
• Experience supporting geographically dispersed team members in remote environments

• The expected salary range for this position is  £84,000 gbp -  £97,000 gbp, plus bonus eligibility and equity.
• In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more! Please see our careers page for more details.
• Our roots are in Ann Arbor, Michigan and our innovation is fueled by the team’s global perspectives. For this role, we are open to remote employees across the United Kingdom.
• We value diversity and are committed to creating an inclusive environment for all employees. Censys is an equal opportunity employer.