EMEA Learning Operations & Governance Manager
London, United KingdomFull-TimeManagerOperations
What You’ll Do
- Strategic Stakeholder Leadership
- Cross-functional Partnership: Act as a strategic partner to EMEA Sales, Professional Services (PS), and L&E leadership, ensuring regional priorities are aligned with global ENGAGE objectives.
- Operational Discipline: Elevate planning rigour, data integrity, and execution accountability across stakeholders to strengthen predictability and performance.
- Executive Insight and Presence: Co-lead QBRs and MBRs, delivering actionable, forward-looking insights that drive decisions.
- Strategy Translation: Convert global strategy into executable regional operating plans tailored to regional market realities.
- Escalation & Risk Management
- Regional Escalation Authority: Serve as the escalation lead for operational bottlenecks impacting training delivery, enablement, or revenue.
- Systemic Resolution: Lead root cause analysis with peer teams to convert recurring issues into structural improvements.
- Prioritisation: Balance customer urgency with operational capacity to protect revenue integrity and delivery commitments.
- Regional Operations & Planning
- Operating Cadence Ownership: Own the full region planning cycle, including forecasting, capacity modelling, QBRs, and leadership reviews in partnership with the local L&E leadership.
- Performance Visibility: Build, share, and maintain executive-ready dashboards that surface key operational metrics and risk signals.
- Risk Intervention: Identify emerging risks early and drive coordinated corrective action across functions.
- Global Alignment: Ensure regional execution aligns with global operating standards while accounting for local nuance.
- AI-Driven Optimisation & Scale
- Predictive Operations: Champion predictive analytics to improve forecasting accuracy and anticipate demand, utilisation, and performance gaps.
- Automation/Agentic Workflows: Implement intelligent intake, automated workflows, and AI-enabled processes to reduce manual workload.
- Scalable Design: Develop standardised, repeatable processes that enable regional growth while preserving consistency and flexibility for local markets.
- Process Governance & Change Leadership
- Workflow Standardisation: Establish clear ownership models (RACI) and standardised operating procedures across the region.
- Change Management: Drive change management to embed new tools, automation, and data-driven practices.
- Cross-Functional Influence: Influence distributed, matrixed teams to accelerate execution and reduce operational friction.
Strategic Stakeholder Leadership
- Cross-functional Partnership: Act as a strategic partner to EMEA Sales, Professional Services (PS), and L&E leadership, ensuring regional priorities are aligned with global ENGAGE objectives.
- Operational Discipline: Elevate planning rigour, data integrity, and execution accountability across stakeholders to strengthen predictability and performance.
- Executive Insight and Presence: Co-lead QBRs and MBRs, delivering actionable, forward-looking insights that drive decisions.
- Strategy Translation: Convert global strategy into executable regional operating plans tailored to regional market realities.
Escalation & Risk Management
- Regional Escalation Authority: Serve as the escalation lead for operational bottlenecks impacting training delivery, enablement, or revenue.
- Systemic Resolution: Lead root cause analysis with peer teams to convert recurring issues into structural improvements.
- Prioritisation: Balance customer urgency with operational capacity to protect revenue integrity and delivery commitments.
Regional Operations & Planning
- Operating Cadence Ownership: Own the full region planning cycle, including forecasting, capacity modelling, QBRs, and leadership reviews in partnership with the local L&E leadership.
- Performance Visibility: Build, share, and maintain executive-ready dashboards that surface key operational metrics and risk signals.
- Risk Intervention: Identify emerging risks early and drive coordinated corrective action across functions.
- Global Alignment: Ensure regional execution aligns with global operating standards while accounting for local nuance.
AI-Driven Optimisation & Scale
- Predictive Operations: Champion predictive analytics to improve forecasting accuracy and anticipate demand, utilisation, and performance gaps.
- Automation/Agentic Workflows: Implement intelligent intake, automated workflows, and AI-enabled processes to reduce manual workload.
- Scalable Design: Develop standardised, repeatable processes that enable regional growth while preserving consistency and flexibility for local markets.
Process Governance & Change Leadership
- Workflow Standardisation: Establish clear ownership models (RACI) and standardised operating procedures across the region.
- Change Management: Drive change management to embed new tools, automation, and data-driven practices.
- Cross-Functional Influence: Influence distributed, matrixed teams to accelerate execution and reduce operational friction.
What Success Looks Like
- Building a predictable, standardized global operating model with clear decision rights and executive-ready reporting.
- Real-time, predictive visibility into global demand, capacity, performance, and exceptions.
- Demonstrable conversion of operational improvements into capacity unlocks, reduced partner spend, and revenue uplift.
- Automation and AI embedded into daily operations, materially reducing manual overhead and cycle times.
- High regional adoption of CoE standards and tooling.
Required Qualifications
- 10+ years of experience in Consulting, Sales Operations, Business Operations, Enablement Operations, or Professional Services Operations within a high-growth technology companies.
- Proven experience owning regional operating cadence, forecasting, and execution frameworks.
- Strong analytical capability with experience translating data into executive insight.
- Demonstrated ability to manage escalations and influence senior stakeholders.
- Fluency in AI tools and automation concepts applied to operations.
Qualifications & Experience
- 10+ years of experience in Sales Operations, Business Operations, or Enablement Operations within a high-growth technical environment (Data, AI, or Cloud preferred).
- Proven ability to influence and manage senior Sales and Professional Services leaders with credibility and confidence.
- Demonstrated experience handling high-priority customer and internal escalations with composure, structure, and decisive resolution.
- Strong analytical rigour with the ability to interrogate data, uncover root causes, and drive measurable, business-impacting change.
- AI fluency, with experience leveraging automation and advanced analytics (preferably Databricks tools) to streamline workflows and generate actionable insights.
Preferred Qualifications
- Experience operating in a matrixed, international environment with sensitivity to regional and cultural nuances.
- Background in services-oriented operations, including utilisation management, billable capacity, success credits, and operational scaling challenges.
- Experience applying automation, AI, and analytics to improve operational efficiency and predictability.
Why Join Us
- You will play a central role in shaping how EMEA training and enablement operations scale at Databricks. This is a high-visibility role with meaningful impact, offering the opportunity to design a predictive, AI-enabled operating model for one of the company’s fastest-growing regions.
- If you enjoy turning complexity into clarity and building systems that make growth easier—not harder—this role is for you.
Our Commitment to Diversity and Inclusion
- At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
