Senior Renewals Manager — Central Europe & MEA

Intro

• Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.
• Maximise Retention Rate, Net New Annual Recurring Revenue (NNARR), and On-Time Renewal (OTR) through effective renewal management.
• Drive strong engagement in the 180-day renewal framework to ensure seamless customer retention.
• Analyse customer renewal data to develop retention, uplift, mitigation, and expansion strategies.
• Partner with revenue and customer teams to proactively address risks and identify opportunities for growth.
• Support at-risk customers through mitigation planning and customer success initiatives.
• Lead contract renewal negotiations to achieve successful, timely closures.
• Evaluate license usage and ensure true-up requirements are accurately processed.
• Provide accurate weekly forecasts on renewals and associated risks.
• Contribute to renewal process improvements, helping refine policies, workflows, and tools for scalability.
• At least 5 to 7 years of experience in enterprise SaaS renewals, account management, or a related field.
• Background in commercial negotiations and account management.
• Proficiency in revenue technologies, including ability to manage your own book of business.
• Strong customer-first mindset, with a proactive approach to mitigating risks and identifying growth opportunities.
• Ability to navigate SaaS contracting discussions and renewal workflows with confidence.
• Excellent communication skills with the ability to engage executive stakeholders.
• Capacity to manage multiple priorities, remain adaptable, and work effectively under pressure.
• IMPORTANT: Experience managing customers in Central Europe and MEA.
• A data-driven approach to renewals, leveraging analytics to drive retention and expansion strategies.
• Functional expertise in key business areas such as FP&A or Supply Chain is a plus.
• A natural ability to build strong cross-functional relationships, working seamlessly with Sales, CS, and Operations teams.
• A strong understanding of subscription-based business models and best practices in renewals management.
• Experience working in a fast-paced, high-growth SaaS environment, demonstrating agility and problem-solving skills.
• A proactive, growth-oriented mindset with a passion for continuous improvement and innovation.
• #LI-CM