Escalations Engineer

TokyoFull-TimeMid-levelSoftware Engineering

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DigiCert is a global leader in intelligent trust, helping organizations protect the digital interactions people rely on every day. From websites and cloud services to connected devices and critical systems, we make sure digital experiences are secure, private, and authentic.
Our AI-powered DigiCert ONE platform brings together certificates, DNS, and lifecycle management to help organizations stay ahead of risk as technology and threats evolve. Trusted by more than 100,000 organizations—including 90% of the Fortune 500—DigiCert helps businesses operate with confidence today while preparing for what’s next, including a quantum-safe future.

The Escalations and Maintenance Engineer will be responsible for managing and resolving customers as well as internal escalations from DigiCert’s technical organizations (e.g. Technical Support, Validation, and Operations)
This position is the key liaison between DigiCert’s Support, Validation, Engineering, Operations, PKI Ops, PM, and Sales/SE departments to resolve technical escalations. The ideal candidate must therefore have excellent problem-solving skills, a strong technical background, as well as excellent written + verbal communication skills.

Bachelors Computer Sciences Degree or equivalent
Fluency in Japanese reading and writing
3+ years of Backline Support and/or Software Development experience
Experience in supporting applications on Linux, Windows, and mobile platforms
Experience in developing algorithms
Experience in PKI
Knowledge of the TCP/IP protocol and Web development
Experience in RDBMS/SQL
Knowledge of Web Servers, VPN, Network protocols and hardware/software integration
Excellent problem solving/analytical skills
Excellent written + verbal communication skills, as well as technical presentation skills
Ability to work well both independently and as a team member