Executive - Operations (Partner's Payroll)

Mumbai - IndiaFull-TimeMid-levelOperations

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Analyze customer patterns and needs to enable personalized engagement.
Deliver advanced product demos and scenario-based walkthroughs.
Conduct client-specific training to maximize product adoption.
Act as the primary contact for client queries and drive timely issue resolution.
Build strong client relationships through regular strategic interactions.
Collaborate with internal teams to establish best practices.
Identify at-risk customers and execute retention strategies.

4-6 years of experience in customer relationship management or a related role with Bachelor's/ Master’s degree.
Proven experience in customer relationship management and advanced customer engagement.
Excellent communication and negotiation skills, with experience handling senior-level client interactions.
Familiarity with CRM software and tools is an additional advantage.