Your Role :
- Handle customer queries regarding Fares & Ticketing and planning customer travel itineraries.
- Close/convert business based on identified customer needs and provide premium customer service.
- Offer relevant Centurion/AmEx value added propositions using detailed knowledge of customer’s lifestyle choices.
- Prioritize & efficiently fulfil clients requests.
- Accurate & timely completion of travel reservations for HNI groups & individuals.
- To keep a mandate, follow up on the reporting of Pre & Post MICE Group details.
- To be able to draft itineraries based on clients requirements.
- To be able to handle overall execution across all the stages pre, during and post the group execution.
Qualifiers :
- Knowledge of high-end, luxury travel & lifestyle products, services & value propositions
- Good knowledge of International destinations, suppliers, hotels and Sporting Events.
- Knowledge of Destination & Visa Rules.
- Good rapport with Consulates / International Airline / Hotels / Domestic & International hotel suppliers.
- Experience in managing airline vendor relations
- Elementary Global Distribution System (GDS) skills.
- Knowledge of GDS Platforms: Amadeus, Sabre, Galileo.
- Supplier product knowledge
- 3-5 years of experience in customer service, travel sales, hotel & concierge.
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