Chargeback Specialist

New York, NY Full-TimeMid-levelOther

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FuboTV Inc. is a consumer-first, live TV streaming company that is defining the future of TV.
Ranked among The Americas’ Fastest-Growing Companies 2025 by the Financial Times, FuboTV owns Hulu + Live TV (entertainment), Fubo (sports) and Molotov (entertainment and sports), which stream in markets around the globe.

Our mission is to deliver premium sports, news and entertainment programming through a best-in-class user experience that offers greater choice, flexibility and value.
Central to executing our mission is the AI technology built out of Fubo India. Our Bangalore office is a critical tech hub for Fubo, and is leading the company's tech innovation on a global scale.

Responsible for analyzing, researching and processing incoming chargebacks through the billing platform.

Performs Credit Card chargebacks resolution to ensure timely, accurate, and effective processing of fraud and dispute claims
Provides evidence when merchants ‘request for information’ before it becomes a chargeback
Provides in-depth research and investigation into transactions of frauds or dispute claims, and provide evidence/documentation to support the investigation
Ensures adherence and deadlines are met for all claims
Ability to escalate issues to supervisors
This is not a customer facing role, but will require a lot of cross team collaboration, analytical skills, and prior administrative experience

Strong analytical skills and ability to work accurately with billing transactions
Clerical, technical, and administrative experience
Ability to communicate effectively with all forms of communication in a professional manner (phone, chat, email)
Proficiency in Windows or macOS screenshot programs, office, and Adobe reader
Must be able to work independently with minimal supervision
Punctual, regular, and consistent attendance is required
Ability to speak, read, and write professionally in English
Must be flexible with working hours, and available to work all shifts including weekends, holidays and emergency shifts as required
Must provide your own computer/laptop for the first 90 days of employment

At Fubo, you will have the opportunity to personally influence what live media looks like after it goes through its next big transformation
Fubo provides a highly competitive compensation based on experience and market standards
Robust benefits package, including Health/Dental/Vision coverage, 401k, Life Insurance, and commuter benefits
Free Premium Fubo Account
Unlimited PTO days and regular company-wide activities
Fubo's main headquarters are located in Midtown Manhattan, with offices in Denver, Paris, and Bangalore
Fubo is an e-verified company
Fubo’s base salary for this role is $20 per hour. Additionally, this role is eligible to participate in Fubo's unlimited PTO, and a full range of medical benefits. The final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations.