About Glean
- Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
- At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.
- Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
- If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.
- Own and drive end-to-end technical programs across the Billing & Revenue domain – from problem definition and scoping, through design, implementation, launch, and post-launch stabilization.
- Translate business strategy (e.g., new pricing/packaging, new product SKUs, usage/consumption models) into concrete technical roadmaps, milestones, and execution plans across multiple engineering teams and partner functions.
- Build and maintain program source-of-truth artifacts (roadmaps, program charters, status, risks, decision logs) that enable fast, aligned decision-making.
- Act as the central connective tissue between Product, Engineering, Finance, Accounting, RevOps, Sales, Legal, and Support for all things billing.
- 5+ years of experience in technical program management or closely related role.
- Proven track record of leading complex, cross-functional technical programs in a high-growth B2B SaaS or product engineering environment.
- Strong technical depth: comfortable working with distributed systems, data pipelines, APIs, and systems integrations; able to engage in detailed design discussions and ask the right questions to manage risk and scope.
- Demonstrated ability to impose structure on ambiguity: you can take a loosely defined problem, bring clarity, define options, and drive toward a decision and execution plan.
- Excellent written and verbal communication skills; able to translate between deeply technical engineering details, business constraints, and customer impact.
- Comfort operating in a fast-paced, evolving environment where priorities may shift, and new business opportunities can change the roadmap.
- Nice to have: Experience with one or more of: usage-based / consumption billing, multi-entity or multi-currency billing, tax engines, or complex customer hierarchies Background working closely with Finance, Accounting, and RevOps on revenue recognition, financial close, and compliance needs Familiarity with tools in the quote-to-cash ecosystem Prior experience at an early- or growth-stage startup where you’ve helped build billing capabilities from relatively early maturity
- Experience with one or more of: usage-based / consumption billing, multi-entity or multi-currency billing, tax engines, or complex customer hierarchies
- Background working closely with Finance, Accounting, and RevOps on revenue recognition, financial close, and compliance needs
- Familiarity with tools in the quote-to-cash ecosystem
- Prior experience at an early- or growth-stage startup where you’ve helped build billing capabilities from relatively early maturity
- Experience with one or more of: usage-based / consumption billing, multi-entity or multi-currency billing, tax engines, or complex customer hierarchies
- Background working closely with Finance, Accounting, and RevOps on revenue recognition, financial close, and compliance needs
- Familiarity with tools in the quote-to-cash ecosystem
- Prior experience at an early- or growth-stage startup where you’ve helped build billing capabilities from relatively early maturity
- This role is a hybrid (4 days a week in our Palo Alto office)
