Renewals Manager

India - HyderabadFull-TimeManagerOther

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Own the Renewals Process: Manage the end-to-end renewals process for SMB & Commercial customers—ensuring timely, accurate, and customer-centric execution.
Customer Retention: Develop and execute strategies to achieve renewal and retention targets, minimizing churn and maximizing long-term customer loyalty.
Customer Engagement: Build trusted relationships with key SMB & Commercial stakeholders to understand their business needs, advocate for their success, and align solutions to their goals.
Cross-Functional Collaboration: Partner with Sales, Customer Success, and Finance to streamline renewal operations and identify upsell or expansion opportunities.
Data-Driven Insights: Leverage data from CRM and usage analytics to identify renewal risks, forecast outcomes, and proactively address customer challenges.
Negotiation & Escalation Management: Effectively handle renewal negotiations and resolve customer issues with a focus on win-win outcomes.
Reporting & Forecasting: Maintain accurate renewal forecasts and performance tracking in CRM tools (e.g., Salesforce).

Experience: 3-5 years in Renewals, Customer Success, or Account Management, preferably in a B2B SaaS.
Customer Focus: Passionate about delivering exceptional customer experiences and building long-term relationships.
Negotiation Skills: Proven ability to navigate customer conversations with confidence, empathy, and professionalism.
Analytical Thinking: Comfortable using data to drive decisions, assess performance, and identify growth opportunities.
Collaboration: Strong cross-functional communication skills; experience working with Sales, Customer Success, and Operations teams.
Tools: Proficient in CRM and renewal management tools (e.g., Salesforce, Gainsight).Mindset: Self-starter who thrives in a fast-paced, collaborative, and high-growth environment.