Billing Specialist

Mexico City, MexicoFull-TimeMid-levelOther

You will be redirected to the company career page

We are looking for a Billing Specialist to help us with processing of sales orders and invoices. You will be working closely with Customers, Account Executives, Customer Success Managers, Sales Operations, Collections, Finance and Legal teams in developing strategies within a rapidly changing environment. You will be providing day to day support to the Billing function, ensuring adherence to KPI’s and emphasis on quality customer service through the use of clear effective communication. This is a hybrid role and is open to applicants located within Mexico City, Mexico. In this role, you will report to the Senior Manager, Accounting Operations.

Review customer contracts and sales orders in our ERP and CRM applications; ensure customer account and billing information are current and sales orders are consistent with the terms and products agreed to by customer/partner
Review accuracy of invoice details, including customer billing instructions, pricing, discounts, state sales tax, etc
Run daily recurring billing workflow and issue invoices
Update customer records for any changes made to customer and/or contract information
Assist with annual financial audits including reconciliations and support documentation
Ensure timely follow-up and resolution of internal and external inquiries of billing issues
Reconcile revenue and billing during period-end close process
Assist A/R team with completion of new customer set-up forms
Support the AR Team with the collection of accounts as required

Enrolled in Bachelor’s Degree program in Accounting or Finance; or equivalent education and experience.
Understanding of billing, collections and receivable procedures
Basic knowledge of MS Excel
Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects

Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
Curious. You are always learning and seeking ways to make things better.
Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
This posting is for a current vacancy for which we are actively hiring.
#Hybrid #LI-AD

Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.