Product Manager

Dublin (Remote)Full-TimeManagerProduct / Project

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Own the vision, strategy, and roadmap for Managed Services & SaaS Operations delivery platforms.
Act as the voice of the customer within DevOps and service delivery teams.
Manage and prioritise the DevOps backlog to balance feature delivery, service quality, and technical debt.
Collaborate cross-functionally with engineering, operations, product, sales, and support teams.
Drive service innovation, automation, and continuous improvement.
Define and monitor service KPIs, SLOs, and operational performance metrics.
Oversee delivery of service enhancements and operational process improvements.
Communicate service performance, adoption, and outcomes through dashboards and reporting.

5+ years’ experience in solution management, service delivery, or Managed Services / SaaS operations.
Strong understanding of IT service management frameworks (e.g. ITIL).
Experience owning and delivering service-oriented or platform solutions.
Ability to translate business objectives into actionable technical requirements.
Excellent stakeholder management, communication, and prioritisation skills.
Experience working with SaaS, cloud platforms, and Agile delivery models.
Degree in a relevant discipline or equivalent professional experience.
Desirable certifications: CSPO, ITIL Foundation, PMP; experience in enterprise or regulated environments.