Product Specialist

BogotaFull-TimeMid-levelOther

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The Product Specialist utilizes health domain knowledge and health IT application experience to participate in defining and executing TrakCare product direction – from deeply understanding customers’ clinical and strategic problems to envisioning and defining highly usable solutions that help customers solve those problems completely, quickly, and effectively.

Participate in and/or lead in the strategic direction, feature design, user interaction, requirements, and roadmap of one or more products and solutions
Work with development, implementation, testing, support, sales, and field engineering team members to bring new features and products to successful release
Communicate with current and potential customers on a regular basis to understand their processes and needs – to translate those into product requirements, understand needed changes over time, and help customers get the greatest value from TrakCare solutions
Represent the “voice of the customer” internally, using healthcare domain experience in guiding product design and development
Collaborate on overall TrakCare product strategy, roadmap, and cohesiveness with colleagues on the Product Management team possessing a range of health and technology expertise
Serve as an internal subject matter expert in one or more health domain areas
Understand and advise on relevant industry trends, including new products, regulatory changes, scientific and medical advances and changes in practice
Participate in studies of the impact of TrakCare solutions on quality, safety, and efficiency metrics
Participate in the informatics professional community and in national and international conferences

4+ years of relevant experience
Practical operational experience in healthcare organizations (quality, safety, care management, care coordination, analytics, etc.)
Demonstrated domain expertise with a clear understanding of healthcare workflows and practical use of information
Previous experience working with healthcare application design at an in-depth level, in industry or with a provider organization
Education in either a health domain or in health informatics
Excellent written and verbal communication skills
Ability to work directly in both team and individual settings, including working directly with customers