Key Responsibilities
- Answer incoming calls promptly and professionally, directing them as appropriate or taking accurate messages and forwarding them to staff via email.
- Act as the first point of contact for visitors, delivering a welcoming and professional experience both in person and over the phone.
- Maintain cleanliness and order in reception areas, boardrooms, meeting rooms, lobby, training room, and kitchens. Serve as the contact for staff and service providers regarding housekeeping requests.
- Organise and monitor incoming and outgoing mail.
- Monitor and maintain inventory of office supplies, postage, and cleaning materials, preparing restock requests for approval as required.
- Provide general administrative assistance to staff as required.
- Work closely with other administrative staff to ensure the smooth operation of the office.
- Provide support on ad hoc projects and initiatives as required by the manager.
Qualifications
- Proven ability to prioritise tasks and meet deadlines in a fast-paced environment.
- Professional telephone etiquette and strong verbal communication skills.
- Excellent interpersonal skills and the ability to work collaboratively in a team setting.
- Self-motivated with a proactive and resourceful attitude.
- High attention to detail and strong organisational skills.
- Bilingual proficiency in English and Portuguese is essential.
Education and Skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Desirable: academic or training background in interpreting/translation, administration, public relations, or related fields.
- A minimum of 3-5 years´ experience in a similar role.
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