Member Experience Analyst

Paris, FranceFull-TimeMid-levelAnalyst

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Build and maintain automated reports for the Trust & Safety organization to track performance, share insights broadly, and highlight progress
Partner with Trust & Safety stakeholders and Tinder Analytics to ensure reporting and metrics are ready to support new product launches and operational changes
Act as a point of contact for sharing customer insights across Tinder, helping amplify the voice of the member through data
Analyze trends in support and Trust & Safety data to identify gaps, risks, or inefficiencies in current processes
Collaborate with cross-functional partners to define, monitor, and improve operational metrics and reporting standards
Take ownership of analyses from initial question through final insight, following through to ensure findings are clearly understood and actionable
Manage multiple requests and priorities in a fast-moving environment while maintaining attention to detail

You have a Bachelor’s degree and are comfortable working with SQL to explore and analyze data
You enjoy digging into data to answer business questions, not just building dashboards, and can explain your findings clearly
You are able to think critically, troubleshoot issues, and stay composed when things do not go as planned
You communicate clearly and confidently, both in writing and in conversations with stakeholders
You have hands-on experience building and maintaining reports or dashboards in tools like Power BI, Tableau, or similar visualization platforms
You enjoy working collaboratively and are comfortable partnering closely with operations, product, and analytics teams