Senior Renewals Specialist

Coventry, England, United KingdomFull-TimeSeniorOther

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As a senior, revenue-owning contributor, you’ll work closely with Sales and Customer Success to deliver a value-led renewal experience. You’ll take ownership of end-to-end renewals — ensuring contracts renew on time, identifying expansion opportunities, and proactively reducing churn risk — all while acting as a trusted advisor to your customers.

Own and execute high-touch renewals that directly influence Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
Build strong, consultative relationships by aligning solutions to customers’ business objectives
Partner cross-functionally to deliver seamless, successful renewal outcomes
Protect and expand recurring revenue across your territory

Build strong, consultative relationships by aligning solutions to customers’ business objectives
Partner cross-functionally to deliver seamless, successful renewal outcomes
Protect and expand recurring revenue across your territory

Own a defined portfolio of accounts, developing a deep understanding of customer goals, stakeholders, and market dynamics
Identify renewal risks early (e.g. usage trends, pricing concerns) and proactively drive mitigation plans
Collaborate closely with Sales, Customer Success, Support, Finance, and Product teams to protect contract value
Engage with champions, end users, and economic buyers to strengthen relationships and influence outcomes
Clearly articulate value and act as a trusted advisor throughout the customer lifecycle
Own a defined portfolio of accounts, developing a deep understanding of customer goals, stakeholders, and market dynamics
Identify renewal risks early (e.g. usage trends, pricing concerns) and proactively drive mitigation plans
Collaborate closely with Sales, Customer Success, Support, Finance, and Product teams to protect contract value
Engage with champions, end users, and economic buyers to strengthen relationships and influence outcomes
Clearly articulate value and act as a trusted advisor throughout the customer lifecycle

Engage customers well ahead of renewal deadlines in line with the Customer Engagement Lifecycle
Translate usage insights and future requirements into renewal-led growth opportunities, including expansions, pricing adjustments, and migrations
Independently close renewals while protecting and expanding recurring revenue
Maintain a structured, audit-ready pipeline with accurate forecasting
Support wider territory growth through close collaboration with Sales colleagues
Engage customers well ahead of renewal deadlines in line with the Customer Engagement Lifecycle
Translate usage insights and future requirements into renewal-led growth opportunities, including expansions, pricing adjustments, and migrations
Independently close renewals while protecting and expanding recurring revenue
Maintain a structured, audit-ready pipeline with accurate forecasting
Support wider territory growth through close collaboration with Sales colleagues

Ensure adherence to company policies related to contracts, cybersecurity, and data protection
Maintain accurate CRM records for renewals, forecasts, and customer interactions
Partner internally to resolve billing or accounts receivable issues that could impact the customer experience
Continuously build expertise in our products, industry trends, and competitive landscape
Ensure adherence to company policies related to contracts, cybersecurity, and data protection
Maintain accurate CRM records for renewals, forecasts, and customer interactions
Partner internally to resolve billing or accounts receivable issues that could impact the customer experience
Continuously build expertise in our products, industry trends, and competitive landscape

Engage in ongoing professional development through coaching, tools, and training
Work with your manager to develop and execute an Individual Business Plan with clear, measurable objectives
Demonstrate a growth mindset, resilience, and a strong sense of ownership
Act as a role model for accountability, collaboration, and results
Engage in ongoing professional development through coaching, tools, and training
Work with your manager to develop and execute an Individual Business Plan with clear, measurable objectives
Demonstrate a growth mindset, resilience, and a strong sense of ownership
Act as a role model for accountability, collaboration, and results

You thrive in customer-centric environments and are motivated by delivering meaningful outcomes. You’re comfortable balancing retention and expansion goals, adapt quickly to change, and collaborate effectively across teams.

Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience)
3+ years’ experience in renewals, account management, customer success, or quota-carrying customer-facing roles within B2B SaaS or enterprise software
Proven success owning renewals and delivering strong GRR/NRR, on-time renewals, churn reduction, pricing optimisation, and accurate forecasting
Strong understanding of subscription-based contracts and value-led commercial negotiations
Experience managing multi-stakeholder engagements and cross-functional initiatives
Fluency in German and excellent English communication skills (written and spoken)
Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience)
3+ years’ experience in renewals, account management, customer success, or quota-carrying customer-facing roles within B2B SaaS or enterprise software
Proven success owning renewals and delivering strong GRR/NRR, on-time renewals, churn reduction, pricing optimisation, and accurate forecasting
Strong understanding of subscription-based contracts and value-led commercial negotiations
Experience managing multi-stakeholder engagements and cross-functional initiatives

At Minitab, we don’t just deliver powerful analytics solutions — we build lasting partnerships with our customers. If you’re motivated by impact, collaboration, professional growth, and helping customers succeed, you’ll feel right at home here.