Network Systems Engineer
India - PuneFull-TimeMid-levelSoftware Engineering
Skills
Intro
- At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
- NICE IT Operations Center (ITOC) is a global service delivery unit located in Pune(India), supporting all NICE Corporate IT Services. The IT Operations Enginner will monitor and troubleshoot events (system generated) and incidents (user generated) along with basic server administration, basic network administration activities for Global NICE IT infrastructure and will also actively support in various IT infrastructure operations area.
How will you make an impact?
- Monitor and manage system-generated alerts and user-reported incidents across the global NICE IT infrastructure.
- Perform first-level troubleshooting and resolution for infrastructure, application, and service-related issues.
- Provide basic server administration support, including routine health checks, service monitoring, and standard operational tasks.
- Assist with basic network administration activities such as connectivity verification, initial incident diagnosis, and escalation.
- Log, track, and manage incidents and service requests in the ITSM platform, ensuring timely updates, SLA compliance, and proper documentation.
- Coordinate with internal IT teams and external vendors for escalations, root-cause analysis, and issue resolution.
- Identify recurring issues, contribute to trend analysis, and recommend improvements to enhance operational efficiency.
- Support various IT infrastructure and operations initiatives as a key member of the Global IT Operations Center (ITOC).
Have you got what it takes?
- 3–5 years of experience as a Network Engineer or similar role.
- Strong knowledge of TCP/IP, subnetting, DHCP, DNS, VLANs, STP, OSPF, BGP, and MPLS.
- Hands‑on experience with Cisco/Juniper/Aruba/HP networking devices.
- Experience with firewalls (Cisco ASA, Palo Alto, Fortinet, etc.).
- Familiarity with network monitoring tools (SolarWinds, PRTG, Nagios, Zabbix).
- Understanding of VPN technologies (IPSec, SSL VPN).
- Ability to analyze packet captures (Wireshark or similar).
Training and Certification
- CCNA certification
- Basic understanding of cloud networking (Azure/AWS/GCP).
What’s in it for you?
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
- At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NiCE
- NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
- Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
- NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
