Associate Digital Learning Platforms Manager
Mexico City, MexicoFull-TimeManagerOther
Job Duties and Responsibilities:
- Manages and optimizes learning systems enhancements. Assesses and translates business objectives and stakeholder feedback/requests into purposeful and scalable solutions. Leads execution/change management.
- Collaborate cross-functionally with Product Strategy, Content, Operations, and Product Marketing to track, analyze, and maximize the impact of the broader digital learning experience on customer engagement, product usage, and retention. Leverage tools like Gainsight, Pendo, and Qualtrics to deliver the right learning across all relevant touchpoints.
- Oversee integrations between Skilljar and other systems, including Salesforce, hands-on lab environments and support/community platforms; making direct system updates and acting as a strategic advisor and active participant in cross-functional integration and enhancement efforts.
- Champion a learner-first approach, constantly optimizing UX and identifying areas to reduce friction. Partner with internal and external teams to implement HTML/CSS customizations and styling updates as needed.
- Lead user feedback initiatives, including conducting customer-facing feedback sessions, surveys, and A/B testing of different learning experiences and platform features. Synthesize insights from all sources into actionable strategies that boost learning engagement and effectiveness.
- Oversee governance over site, branding and taxonomy to ensure consistency, usability and scalability; own regular QA processes to identify and resolve functionality and user experience issues. Document policies and procedures related to the site.
- Handle select customer support inquiries as needed to ensure timely resolution and identify trends that can inform content or platform improvements.
- Stay current with LMS, customer education, help center and digital learning trends, tools, and best practices.
Required Skills:
- 4+ years of experience administering and customizing a learning management system--Skilljar strongly preferred.
- Experience working in a project-based environment, coordinating with multiple stakeholders.
- Experience with API integrations and understanding of web technologies (HTML, CSS, JavaScript) relevant to platform customization.
- Experience and working knowledge of Salesforce.
- Experience working cross-functionally across timezones and managing projects with multiple stakeholders.
- Ability to create wireframes or mockups to communicate site structure, layout, and learner flow.
- Strong analytical and problem solving skills.
- Strong communication (written and verbal) and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Experience learning or facilitating customer listening sessions, surveys, or workshops.
- Demonstrated experience or strong conceptual understanding of integrating learning platforms with community features, social learning tools, or knowledge management systems.
- #LI-MM1#LI-HybridP-2913_3133036
What you can look forward to as a Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta
- Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.Some roles may require travel to one of our office locations for in-person onboarding.
