Okta

Channel Delivery Success Manager

Melbourne, Australia; Sydney, AustraliaFull-TimeManagerOther

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The Customer First Team

We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers.

What you’ll be doing

Build relationships with Partner leadership and delivery teams to drive alignment on best practices, project deliverables and outcomes, and partner enablement plans.
Review Partner delivery capabilities to ensure teams can deliver as designed and provide recommendations to improve capabilities or drive co-delivery with Okta Professional Services, if needed.
Develop a deep understanding of a Partner’s delivery team capabilities and goals to grow the practice.
Develop a trusted advisor relationship with Partner delivery teams to drive partner enablement and certifications
Drive Service Delivery Specializations and partner adoption within assigned region
Support the onboarding and offboarding of delivery partners.
Serve as the voice of the partner and collect feedback to drive continuous improvement on how our teams work together
Provide technical guidance and ensure Partner deployments meet Okta and industry best practices and compliance standards.
Work closely with internal Okta teams (professional services, product marketing, support, engineering, alliances, and sales) to achieve business outcomes with delivery partners and customers.
Develop joint customer success stories with strategic partners and/or Okta Professional Services.
Develop quarterly reports which will be used for QBRs
Work with the alliance team to properly position delivery assurance and other methods to assist partner-led implementations.
Preventing red accounts for customer implementations led by partner
Partner with internal Okta stakeholders, regional and global Partner Success teams for alignment with Okta’s Partner business strategy
Partner with professional services Sales team to position and craft solutions to meet our customer needs and accelerate their time-to-value

What you’ll bring to the role

Experience in professional services, partner delivery, or consulting, with experience deploying identity solutions (preferred).
Strong understanding of Partner/Channel business practices
Experience in leading design review workshops to validate and steer solutions.
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What you can look forward to as a Full-Time Okta employee!

Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.Some roles may require travel to one of our office locations for in-person onboarding.