Key Responsibilities
- Lead and develop the credit and collections team within a global service framework.
- Collaborate with internal stakeholders to review strategic customer and partner accounts quarterly, emphasizing financial implications.
- Identify and implement process improvements to enhance the efficiency of collections, customer service, and related processes across global operations.
- Ensure effective cash collection, account management, and credit handling for all global regions, including:
- Monitoring outstanding receivables and implementing collection strategies.
- Pursuing past-due invoices and negotiating payment arrangements.
- Resolving customer disputes, while demonstrating our Love our Customers Value.
- Managing service suspension for non-payment.
- Processing accounts receivable refunds.
- Identifying and managing high-risk accounts.
- Establish team goals and monitor performance against credit and collections targets (KPIs) in a global environment.
- Establish and enforce credit policies and procedures.
- Refine quarterly objectives for aging, cash, and Days Sales Outstanding (DSO), and track progress for global services.
- Calculate the allowance for bad debt.
- Foster a customer-centric approach and maintain strong working relationships with order to cash, and other leaders in a global setting.
- Partner with Senior Manager, Billing and Collections to drive process improvements across global territories.
- Monitoring outstanding receivables and implementing collection strategies.
- Pursuing past-due invoices and negotiating payment arrangements.
- Resolving customer disputes, while demonstrating our Love our Customers Value.
- Managing service suspension for non-payment.
- Processing accounts receivable refunds.
- Identifying and managing high-risk accounts.
Qualifications
- Minimum of 8 years of experience in Credit and Collections.
- At least 3 years of experience managing people in a global or shared service setting.
- Experience with technology companies and/or SaaS
- Familiar with Gemini AI or Chat GBT
- Previous experience with online collections tools (i.e. High Radius, Versapay, GetPaid, Tesorio)
- Solid knowledge of customer intake ticketing systems
- Familiarity with ERP systems (Netsuite, Oracle or SAP)
- Preferred experience with Salesforce, Slack, Workday, Google G-suite, Zoom
- Strong analytical and problem-solving skills, with a curious and results-oriented approach.
- Excellent communication and presentation skills, especially when interacting with senior management.
- #LI-Remote
- P23142_3171243
What you can look forward to as a Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta
- Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.Some roles may require travel to one of our office locations for in-person onboarding.
