Senior Salesforce Product Analyst
PolandFull-TimeSeniorAnalyst
The Business Technology Team
- This role joins the Business Technology organization and plays a critical part in realizing our vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do.
- We are seeking a dynamic and highly skilled Product Analyst with expertise in Salesforce Service Cloud and Experience Cloud processes with additional understanding of Sales Cloud, provisioning, post-contract processes. This role is designed to drive improvements in the sales-to-support workflow, optimize Salesforce integrations with product systems, and enhance customer support operations.
- The ideal candidate will collaborate closely with cross-functional teams to leverage data insights and identify opportunities for process improvement and efficiency gains. You will play a pivotal role in aligning business requirements with technology solutions to ensure seamless customer experiences and operational success.
Key Responsibilities:
- Salesforce Expertise:
- Deep knowledge of Salesforce Experience & Service Cloud
- Automation knowledge and hands on with Flows
- Great understanding of Salesforce data and security model
- Knowledge in the area of AI usage
- Strong motivation to mentor others
- Deep knowledge of Salesforce Experience & Service Cloud
- Automation knowledge and hands on with Flows
- Great understanding of Salesforce data and security model
- Knowledge in the area of AI usage
- Strong motivation to mentor others
- Workflow Optimization: Analyze and optimize sales-to-support workflows to ensure smooth transitions from sales to post-sales support.
- System Integration: Work on integrating Salesforce with product systems, ensuring data flow and system interoperability for seamless operations.
- Process Efficiency: Drive process improvements by analyzing current systems, identifying bottlenecks, and implementing best practices for efficiency.
- Stakeholder Collaboration:
- Partner with business stakeholders, including sales, customer support, and product teams, to ensure the solutions meet operational needs.
- Be a great partner to help define roadmaps and business priorities across all domains
- Data-Driven Insights: Utilize data analytics to generate insights that guide decision-making and help enhance overall performance and customer satisfaction.
- Case Management & Support Operations: Improve case management processes to provide efficient, effective customer support, while leveraging automation tools and workflows.
- System Handson:
- Design and build solutions for Salesforce and related systems.
- Own system configuration and user setup as needed.
- Partner with business stakeholders, including sales, customer support, and product teams, to ensure the solutions meet operational needs.
- Be a great partner to help define roadmaps and business priorities across all domains
- Design and build solutions for Salesforce and related systems.
- Own system configuration and user setup as needed.
Qualifications
- 5+ years of hands-on experience with implementing Sales, Experience or Service cloud.
- Strong motivation and skill to own features through the entire lifecycle
- Strong understanding of Salesforce integrations, including between Salesforce and product systems.
- Configuration & Integration experience, including cross-functional processes.
- Problem-solving and critical thinking skills, technical understanding, and the ability to articulate complex ideas.
- Ability to collaborate effectively with various business teams and stakeholders.
- Self-starter that seeks solutions without being told. Delivers high-quality, accurate work on time.
- Strong problem-solving skills with a process improvement mindset.
- Strong understanding of AI solutions in support of analytical work
- Experience in driving teams
Why Join Us
- Work in a fast-paced, innovative environment that values continuous learning.
- Collaborate with cross-functional teams and make a direct impact on the business.
- Opportunity to drive strategic improvements and shape the future of our Salesforce-based processes.#LI-RemoteP24735_3368657
- Below is the annual salary range for candidates located in Poland. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/pol.
What you can look forward to as a Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta
- Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.Some roles may require travel to one of our office locations for in-person onboarding.
