Web Production, Senior Manager
Toronto, Ontario, CanadaFull-TimeManagerOther
Key Responsibilities
- Lead and Develop: Directly manage, mentor, and coach a team of Web Producers (currently 5), fostering a collaborative, high-performing, and consistent team culture.
- Workflow Oversight: Own and manage the day-to-day operations of the web production queue, ensuring effective triage, assignment, and execution of all content publishing requests.
- Process Efficiency: Establish, document, and enforce standard operating procedures (SOPs) for content publishing, quality assurance (QA), and technical troubleshooting to ensure the team operates efficiently and consistently.
- Service Level Agreement (SLA) Management: Define, monitor, and ensure adherence to SLAs for all web production requests, driving on-time and high-quality content delivery.
- Global Quality Assurance (QA): Oversee the rigorous QA process for all published content, ensuring accuracy, brand alignment, functionality, and compatibility across various devices and browsers, globally.
- Issue Resolution: Serve as the escalation point for complex publishing issues, technical roadblocks, or performance concerns, coordinating resolutions with relevant development and IT teams.
- Performance Insight: Provide regular reporting and insight into team performance, SLA compliance, content volume, and key operational metrics to senior leadership.
- Strategic Roadmap: Develop and execute a future-focused strategy for the Web Production team, including technology adoption and process evolution.
- AI Integration: Actively research, propose, and lead initiatives to integrate AI capabilities and automation tools to drive significant efficiency and consistency within the web production lifecycle.
- CMS Optimization: Collaborate with web development and product teams to identify and implement enhancements and optimizations to the Content Management System, supporting the team's needs and scaling for future growth.
Required Qualifications & Experience
- Proven experience (7+ years) in web production, content management, or a related digital operations role, with a focus on high-traffic, global corporate websites.
- Minimum 3+ years of direct people management experience, including coaching, performance management, and career development.
- Deep expertise in managing content management systems (CMS) and complex web publishing workflows (experience with Adobe Experience Manager is highly desirable).
- Demonstrated ability to manage high-volume production queues and enforce stringent SLAs in a fast-paced environment.
- Strong analytical skills with experience using web analytics tools (Google Analytics or Adobe Analytics) to measure and report on operational performance.
- Excellent written and verbal communication skills, with proven ability to influence stakeholders and present complex data to leadership.
- Strategic mindset with a demonstrated interest or experience in leveraging new technologies, specifically AI or automation, to drive operational improvements.
- #LI - Hybrid
- #P24081_3364040
- Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.
What you can look forward to as a Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta
- Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.Some roles may require travel to one of our office locations for in-person onboarding.
