OpenTable

Billing Operations Analyst

San Francisco, CAFull-TimeMid-levelOperations

Skills

Slack Data analysis Documentation

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Intro

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the Role

We’re looking for a Billing Operations Analyst who is organized, detail-focused, and enjoys working with numbers. In this role, you’ll support all elements of our global billing process—helping make sure everything runs smoothly and accurately. You’ll have the opportunity to solve problems, suggest improvements, and ensure our billing meets customer needs.
This is a hybrid role based in our San Francisco office, requiring two days in the office per week.
What You’ll Do
Process and manage billing for a variety of customer contracts worldwide
Generate and distribute invoices, and credit memos, making sure information is accurate and timely
Respond to stakeholder questions and resolve billing issues quickly and professionally (aiming to respond within 24 hours)
Collaborate with teams, such as Finance and Sales, to resolve discrepancies,maintain smooth operations, and seek out opportunities for improvement
Manage Pricing Request Forms (PRFs) to ensure all billing reflects approved pricing structures and contractual terms.
Run audits at key points in the month to ensure accuracy in our billing and financial data
Help create and distribute annual and partner affiliate invoices
Support end-of-month activities and ensure processes are completed on time
Support projects to improve our billing systems and processes, with opportunities to explore and apply AI tools to enhance workflows
Prepare reports and handle ad-hoc analyses as needed
Help provide documents for audits and maintain good documentation practices
Process and manage billing for a variety of customer contracts worldwide
Generate and distribute invoices, and credit memos, making sure information is accurate and timely
Respond to stakeholder questions and resolve billing issues quickly and professionally (aiming to respond within 24 hours)
Collaborate with teams, such as Finance and Sales, to resolve discrepancies,maintain smooth operations, and seek out opportunities for improvement
Manage Pricing Request Forms (PRFs) to ensure all billing reflects approved pricing structures and contractual terms.
Run audits at key points in the month to ensure accuracy in our billing and financial data
Help create and distribute annual and partner affiliate invoices
Support end-of-month activities and ensure processes are completed on time
Support projects to improve our billing systems and processes, with opportunities to explore and apply AI tools to enhance workflows
Prepare reports and handle ad-hoc analyses as needed
Help provide documents for audits and maintain good documentation practices
What We’re Looking For
Experience in billing, accounts receivable, or financial operations (within any industry or size of company)
Comfortable using billing systems (for example, Salesforce, NetSuite, Oracle; similar systems are also welcome)
Confident working with spreadsheets and basic data analysis
Good attention to detail and organisation skills
Able to manage time well and adapt to changes
Enjoys working with others and communicating clearly
A problem-solver who is open to learning new things
Experience with AI tools, or a strong interest in exploring and adopting AI to improve ways of working.
Confident in making informed decisions and progressing tasks independently
Able to identify bottlenecks and propose solutions to keep processes moving efficiently
Experience in billing, accounts receivable, or financial operations (within any industry or size of company)
Comfortable using billing systems (for example, Salesforce, NetSuite, Oracle; similar systems are also welcome)
Confident working with spreadsheets and basic data analysis
Good attention to detail and organisation skills
Able to manage time well and adapt to changes
Enjoys working with others and communicating clearly
A problem-solver who is open to learning new things
Experience with AI tools, or a strong interest in exploring and adopting AI to improve ways of working.
Confident in making informed decisions and progressing tasks independently
Able to identify bottlenecks and propose solutions to keep processes moving efficiently
There are many paths to this type of role and everyone is encouraged to apply—even if your background is different or you only meet some of the listed criteria. If you’re enthusiastic about the role and ready to grow, we want to hear from you.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $82,000 - $87,000.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth:
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Free lunch 2 days per week
Convenient downtown SF office location close to the Montgomery MUNI and BART stations.
Building amenities, such as a gym, dog policy, & bike parking
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.