OpenTable

Sales Development Representative - German Speaking

London, UKFull-TimeMid-levelCustomer Acquisition

Skills

Slack Ownership

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Location: London (Hybrid, in office 2 days per week)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The Position

OpenTable's Restaurant Sales & Services teams are dedicated to improving restaurants’ revenue potential by utilising best in brand front-of-house management and online reservation technology. We are committed to helping our customers get the most out of our products, and we’re looking for a strategic-minded, willing to take action, and driven Sales Development Representative to join our team.
You will be part of a team of committed, passionate, and hardworking sales individuals who are intent on ensuring OpenTable's restaurant customers’ success and our dining customers’ enjoyment.

In this role, you will:

Generate sales leads; Assist with sales prospecting on the phone to schedule appointments for Account Executives in their region.
Implement lead generation programs as they are developed by the Restaurant Marketing team.
Craft and distribute sales messages to restaurant prospects using traditional mailings and targeted email marketing.
Provide general sales support to sales teams; Ensure lead hand-offs to Account Executives are successful and exceed customer expectations. Respond to requests from prospects for additional product information
Keep management advised of all activity, including timely preparation of reports
Some travel is required for training, market research and sales initiatives, as well as organizing, preparing for and attending regional trade shows.

Please apply if:

Speak fluent German to a native level proficiency. (Italian language skills are highly desirable too, but not essential for the role).
Successful telesales or call-center track record with a track record of exceeding objectives.
You are Customer First with an ability to nurture trust and confidence with customers
You understand and are capable of resolving current and future business needs - many times you go above and beyond by supervising customer happiness
You continuously look for opportunities to improve service, follows through, solicits and applies feedback, and builds/maintains positive relations
You thrive on collaboration and partnership by demonstrating a dedication to team goals thru attitude, contribution, & collaboration
Your willingness to participate in a team shines through information sharing, openness to others' views, and accountability for own actions
Putting the success of team above own interest
Creativity and Innovation are strong skills you possess through developing approaches & ideas to achieve goals, tackle problems, improve performance
Receptive to new insights, methods, technologies - comfortable taking calculated risks to accomplish goals, meet challenges, and question conventional methods.
Grow with continuous improvement - Pursuing training & development while striving to continuously build knowledge, skills & abilities
Seeks & applies feedback to improve performance, demonstrates urgency/persistence, continually seeks to improve processes/products/services.

Benefits

You will accrue 25 vacation days per year in addition to statutory UK Bank Holidays
One Celebration Day per calendar year
Private Health & Dental and Life Insurances
Employee Assistance Program (EAP)
Pension Fund
Gym Discount
Bike2Work
Season Loan Ticket
Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
Perkbox & Booking.com business discounts

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
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