Manager, Accounts Receivable

Mexico City, MexicoFull-TimeManagerAccounts / Finance

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Leadership: Takes initiative in coaching and developing team members, driving performance while fostering a supportive work environment.
Communication: Demonstrates excellent verbal and written communication skills to influence and collaborate effectively across teams.
Negotiation Skills: Possesses strong negotiating abilities to facilitate payment plans and resolve disputes with customers.
Problem-Solving: Thinks independently to address issues with little supervision, while escalating complex problems as needed.
Relationship Management: Builds and maintains effective relationships with customers and internal stakeholders at all levels.
Process Improvement: Identifies root causes of problems and implements best practices to enhance collection processes.

Opportunity to refine your leadership skills while managing a diverse team.
Develop advanced negotiation and conflict resolution skills through direct engagement with challenging customer situations.
Gain exposure to industry-leading tools and software, enhancing your technical proficiency in collections and financial management.
Participate in strategic decision-making processes that shape the future of the organization’s collections approach.

Lead and mentor a team of Collections Associates, establishing clear performance goals to drive results.
Increase team collection performance by providing guidance and feedback aligned with company objectives.
Directly manage customer accounts with complex collection issues, negotiating payment plans, and resolving disputes.
Drive process improvement by identifying challenges in collections and instituting best practices for the team.
Monitor AR exposure for your assigned portfolio, ensuring timely payments and minimal delinquency.
Collaborate with the sales team to manage AR disputes effectively and maintain healthy relationships with customers.

University degree coupled with 3-5 years of supervisory/lead/management experience in collections or a related field.
Proven success in leading, motivating, and developing teams in a fast-paced environment.
Fluency in English with excellent communication skills, both verbal and written.
Strong experience in credit and collections, with robust negotiation abilities.
Proficiency in Microsoft Excel; experience with Netsuite or collections tools (like Tesorio) is a plus.

We have a collaborative culture focused on mutual respect, support, and professional growth, where everyone's contribution is valued.
Our team is dedicated to achieving outstanding results while enjoying a positive and motivating work environment.
We prioritize employee well-being and foster strong relationships within the team and across the organization, ensuring that each member feels empowered and engaged in their role.

Wellness Reimbursement each quarter to reimburse wellness activities including gym memberships, massages, workout equipment, meditation apps, and more
Experience Bonus (MXP 36,882/year) to use on an experience of your choice
Competitive benefits packages