Senior Specialist (Dev), AI Operations

Provo, Utah, United StatesFull-TimeSeniorAI / Data Science

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Possess strong problem-solving and coding skills with a passion for building robust, AI-first solutions.
Take initiative to identify areas for improvement and is perpetually unsatisfied with the status quo, proactively proposing innovative AI solutions.
Comfortable with "vibe coding"—orchestrating high-level intent while utilizing AI coding assistants like Cursor or Windsurf to maintain high development velocity.
Collaborate effectively with Customer Ops, UX, Product, and Engineering to gather requirements and provide technical AI expertise.
Excellent writer who communicates technical AI concepts and progress in a clear and concise manner to both technical and non-technical stakeholders.

Develop deep knowledge of internal systems, becoming an expert in integrating AI agents into established architectures.
Gain hands-on experience designing, developing, and deploying complex AI applications and agents that directly impact global operations.
Learn how to effectively translate abstract business requirements into high-quality technical specifications and closed-loop model fixes.
Work on an agile team where they own AI projects from conception to completion, learning from experienced peers while driving significant impact.

Develop, test, and deploy AI applications and tools using Python and relevant LLM frameworks to support Customer Ops needs.
Partner with analysts to "close the loop" on model performance, identifying failure modes and implementing fixes to enhance system reliability.
Collaborate with leadership to translate business goals into technical requirements for AI agents and automation.
Partner with Engineering and Data Engineering to ensure seamless integration between AI tools and core systems while addressing technical discrepancies.
Develop automation scripts to streamline processes and conduct A/B testing on implemented AI features to ensure they meet performance (accuracy, speed) benchmarks.

Bachelor’s or Master's degree from a top university, specifically in Computer Science, Software Engineering, or a related technical field.
1–3 years of professional software development experience, with a proven track record of using Python for automation or AI tasks.
Demonstrated proficiency in using AI-assisted coding tools such as Cursor or Windsurf.
Excellent analytical, verbal, and written communication skills, with a specific ability to translate business objectives into technical specs.
A strong ability to take on complex technical problems, identify root causes in LLM outputs, and develop effective solutions.
The ability to manage multiple development projects concurrently and adapt to rapidly changing priorities in an AI-first environment.

The AI Operations team has the special opportunity to build the next generation of developers focused on empowering teams through AI.
This is a "small but mighty" group with a significant impact on global processes and operational excellence. By building robust and reliable AI systems, the team directly improves the day-to-day experience of the organization, enabling them to effectively support customers at scale.
The team regularly collaborates with diverse groups across the organization, creating strong professional networks and continuous opportunities for growth.

Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices