Solution Architect (Jira)- PXE Strategy Realization Office

Seattle, Washington, United StatesFull-TimeLeadOther

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You enjoy owning internal technical solutions to drive better business outcomes.
You are a skilled generalist who thrives in fast-paced, ambiguous environments with a high degree of curiosity and self-motivation.
You can apply flexible methodologies to drive improvement efforts with a variety of stakeholders.
You have strong written and verbal communication skills to effectively communicate complex ideas/concepts to stakeholders at all levels of the organization.
You are comfortable facilitating workshops to co-create optimized systems.
You are organized and enjoy juggling multiple priorities at once.

You will influence core systems and processes that underpin the success of the PXE organization and Qualtrics.
You will gain breadth of exposure and knowledge across many functions in a large Product, UX, and Engineering organization.
You will have continuous exposure to senior leaders within the PXE organization.

Own the programmatic implementation of the Jira clean-up initiative, partnering with multiple teams for technical implementation, which includes managing the reduction of outdated projects, user groups, and custom fields.
Standardize issue type names and schemes to align with defined business processes, retiring unused or redundant issue types to enforce a consistent taxonomy.
Conduct a comprehensive audit to identify and recommend inactive or obsolete Jira projects and user groups for archiving or deletion.
Identify unused or rarely used custom fields for archival/deletion and help establish a governance process for all future field creation.
Support PXE-wide transformations with internal technical solutions and act at the transformation SME for integrations with PXE’s Jira environment.
Design end-to-end processes that leverage best practices and fully utilize system capabilities to achieve critical business outcomes.
Collaborate closely with business stakeholders to understand their goals and translate them into detailed technical requirements for implementation.
Manage projects in partnership with implementation teams to ensure the design is fully delivered, managing risks, milestones, budget, and timeline.
Train employees on new tools, systems, and processes as needed.

Bachelor's Degree in Business, Information Systems, or a related field AND 9+ years of work experience.
4+ years working in a Product, Tech, and/or Engineering organization.
Direct experience with Jira administration, configuration, and cleanup/migration efforts. Experience with Aha, ServiceNow, and Salesforce is a plus.
Track record of managing complex business programs, including implementing organization-wide improvements and optimization.
Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in.

Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
The satisfaction of empowering large networks through technology.
The opportunity to work with a diverse range of influential brands.
A role that encourages personal growth and initiative within a growing business area.
For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.