Qualtrics

Specialist, Enterprise Account Services

Provo, Utah, United StatesFull-TimeMid-levelAccounts / Finance

Skills

Python JavaScript Java MATLAB CSS HTML Problem solving

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How You’ll Find Success

Manage the provisioning of customer accounts, ensuring access to licensed features and services.
Become the technical subject-matter expert on our internal onboarding & provisioning system and the Qualtrics platform
Collaborate with team members to identify and resolve provisioning issues and customer inquiries.
Support the launch of new products and services by coordinating with relevant teams.
Participate in designing and refining efficient workflows to enhance operational efficiency.
Handle client escalations with a focus on delivering timely and effective resolutions.
Provide best-in-class service by communicating effectively with internal and external stakeholders.
Contribute to process improvement initiatives and project management efforts within the Customer Operations department.

How You’ll Grow

Your analytical skills are critical as you respond to client onboarding and provisioning needs via phone, email, or zoom
The one constant about Qualtrics is progress - you regularly adapt and learn as our products and technologies change
We have an open office environment here at Qualtrics, so you collaborate with fellow product specialists to find solutions for both our customers and our processes
Help companies achieve their business/company goals, through your exceptional troubleshooting and technical expertise
Improve your qualifications/technical skills (HTML, Javascript, CSS)

Things You’ll Do

Use your analytical and problem solving skills to respond to technical support needs
Work with customers ranging our external clients to our internal colleagues including Sales, Customer Success, Support, Business Planning, Engineering, Product
Help companies from startups to the Fortune 500 across all industries identify solutions to achieve their business goals
Constantly learn and adapt as our products and technologies change
Work with your team to solve customer questions in an in-office environment three days a week

What We’re Looking For On Your Resume

Minimum Requirements: Bachelor’s degree from a top university. Hard-working self-starter Excellent analytical skills Strong attention to detail Ability to communicate and teach complicated concepts. Detail-orientation with an ability to prioritize and meet deadlines. Interest in Technology/SaaS industry.
Bachelor’s degree from a top university.
Hard-working self-starter
Excellent analytical skills
Strong attention to detail
Ability to communicate and teach complicated concepts.
Detail-orientation with an ability to prioritize and meet deadlines.
Interest in Technology/SaaS industry.
Preferred Requirements: Technical or hard science major or minor. Prior instructing, research, or tutoring experience. Prior project management experience Coding classes and/or coding skills (MATLAB, R, Python, VB, Java, CSS, HTML, etc.).
Technical or hard science major or minor.
Prior instructing, research, or tutoring experience.
Prior project management experience
Coding classes and/or coding skills (MATLAB, R, Python, VB, Java, CSS, HTML, etc.).
Bachelor’s degree from a top university.
Hard-working self-starter
Excellent analytical skills
Strong attention to detail
Ability to communicate and teach complicated concepts.
Detail-orientation with an ability to prioritize and meet deadlines.
Interest in Technology/SaaS industry.
Technical or hard science major or minor.
Prior instructing, research, or tutoring experience.
Prior project management experience
Coding classes and/or coding skills (MATLAB, R, Python, VB, Java, CSS, HTML, etc.).

What You Should Know About This Team

We have an open office environment here at Qualtrics, so you collaborate with fellow account services specialists to find solutions for both our customers and our processes
This is a new and growing team where you will have an exciting opportunity to provide feedback, shape processes, and develop broad skills. These experiences will fuel future career growth with many options for upward mobility across Qualtrics
This is a highly collaborative role where you will engage with colleagues across the company. We are looking for team players who are excited about diving into ambiguity and solving tough problems

Our Team’s Favorite Perks and Benefits

Competitive salary, performance bonuses, generous 401(k) Match
Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
$1800 Experience bonus to be used for an “Experience” of your choosing
Unlimited Sick Days
Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
Free food and drinks, massage chairs, table tennis, an onsite gym and more