DC Ops Technician III

United States - RichardsonFull-TimeMid-levelOperations

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Responsible for monitoring and prioritizing an internal ticketing system to provide customer support
Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes
Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting
Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling
Installation of network device hardware including switches, firewalls, load-balancers and security appliances
Installation of hardware on storage devices including DAS and NAS arrays
Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required

Minimum 2-years experience working in a data center environment or equivalent technology background
Minimum 2-years experience or ability to show familiarity with building, repairing or upgrading hardware components required
Minimum 2-years experience in a customer service-oriented position preferred
High School Diploma or equivalent is required
Strong understanding of storage RAID configurations and requirements
Ability to work a flexible schedule, 24x7x365 coverage required including holidays and weekends.
Must be able to lift 50 lbs. overhead