Mortgage Processing Manager

Charlotte, NCFull-TimeManagerOther

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Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.

The role:
The Processing Team is the single point of contact for our members in operations with an intense focus on member service and speed.
Responsibilities:
Daily training on mortgage guidelines, knowledge, and processing skills
Ensure that loans are processed within specified Service Level Agreements.
Train, motivate, and guide team members in all functions of processing to achieve the highest level of performance.
Work with Loan Officers and Sales Managers to resolve any loan quality concerns.
Handle escalations with borrowers, loan officers, and team members in a timely, prompt, and professional manner.
Interview potential processor candidates as needed.
Provide coaching and promote a professional team effort.
Conduct new hire orientation, performance planning and reviews, disciplinary actions, and terminations.
Keep processors current with changes in investor and agency guidelines.
Communicate with the Director of Processing on training needs and issues.
Requirements:
8+ years of mortgage processing experience
4+ years of management experience
Excellent customer service skills
Current knowledge of closing and title requirements
Current knowledge of loan processing and automated underwriting systems (Encompass a plus)
Previous experience in training and hiring of employees
Possess excellent oral and written communication skills