Customer Operations Specialist
Manila, PhilippinesFull-TimeMid-levelOperations
Skills
Intro
- At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
- The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
What We're Looking For• Experience managing customer renewals or subscription-based products/services.• Strong attention to detail and ability to manage high-volume inboxes.• Strong communication skills—both written and verbal.• Excellent problem-solving and negotiation abilities.• Excellent written communication skills — clear, professional, and customer-centric email tone.• Ability to manage multiple priorities and maintain attention to detail.• Experience with CRM tools- Salesforce, Outreach, NetSuite is a plus.• Previous experience in subscription sales, renewals, or retention environment is a plus.• Team-oriented with a willingness to collaborate across departments (sales, accounting, and customer success).• Commitment to providing exceptional customer experience while meeting team and individual performance goals.
- SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
- All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
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