Customer Funds Reconciliation and Safeguarding Specialist, Luxembourg
LuxembourgFull-TimeMid-levelOther
Skills
Key Responsibilities
- Perform daily safeguarding calculations and reconciliations between customer liabilities and safeguarding accounts (wallets) /permitted safeguarding instruments.
- Ensure reconciliations are complete, accurate, and performed within defined timelines, with appropriate sign-offs.
- Identify breaks and anomalies, investigate root causes, coordinate fixes with Operations, Engineering, Finance, and banking partners, and document outcomes.
- Maintain a structured log of exceptions, root causes, and remediation actions.
- Maintain safeguarding policies, procedures, runbooks, and evidence packs; ensure processes are inspection-ready at all times.
- Support internal and external audits and respond to information requests related to safeguarding and reconciliations.
- Work with banking partners and custodians (as applicable) to ensure statement availability, cut-off alignment, and operational robustness.
- Support contingency procedures for operational disruptions affecting safeguarding processes.
- Drive automation and improvement initiatives to reduce manual effort and operational risk in reconciliation workflows.
- Develop operational KPIs and dashboards to monitor safeguarding performance and exceptions.
Education
- Bachelor’s degree in Finance, Accounting, Business, or a related field.
Experience
- 5+ years in payments operations, reconciliations, safeguarding, finance controls, or similar roles; EMI/PI and crypto experience is strongly preferred.
- Experience operating daily controls with tight deadlines and strong evidence discipline.
Skills
- Strong analytical skills and attention to detail; excellent Excel and data handling capabilities.
- Strong documentation and operational discipline; ability to manage incidents and escalate appropriately.
- Strong communication and coordination skills across different functions (engineer, accounting, Treasury and compliance) and seniority
Languages
- Fluent English required
