What You'll Do
- Help to keep up to date and implement new features within the Veeva product suite
- Work closely with customer business and IT staff to understand their requirements
- Think critically to help design the solution your customers request as well as the solution they have not requested but they might need
- Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
- Guide customers in adopting Veeva products and industry best practices as part of post-implementation programs focused on the holistic success of the customer
- Drive change management methodology at our customers switching from on-premises to SaaS solutions
Requirements
- 3+ years of working experience in system operations and maintenance through direct communication with clients
- Native level of Japanese language skills in oral and writing
- Reading and writing English documents using a translator
- Ability to understand and find out customer requirements accurately and meet them or propose alternative plan
Nice to Have
- Experience configuring/supporting/implementing any of the following types of products:
- CRM: Salesforce etc
- Content Management: SharePoint, Zinc MAPS, Documentum or other similar
- Java
- Have around 4 years of relevant experience in either the life sciences industry or technology vendors in the life sciences industry
- Presentation skills
- Fluent in English
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