Managed Services Consultant - R&D
Japan - TokyoFull-TimeMid-levelOther
Skills
What You’ll Do
- Provide post-go-live administrative support for multiple clients
- Configuration of users and groups, document types, properties, lifecycles and workflows, picklists, notifications, and security
- Bulk import/export of content and data
- Ad hoc training of users and administrators
- Analysis and deployment of new product features
- Maintenance of production and sandbox environments
- Creation of regular and ad hoc customer reports
- Execute customer change requests
Requirements
- Experience with configuring/supporting/implementing content management software
- Customer service or consulting experience
- Ability to quickly understand client requirements and needs and articulate potential solutions
- Experience fulfilling customer needs and managing expectations
- Excellent verbal and written communication skills
- Proven ability to work remotely and independently in support of clients
- Bachelor’s degree or equivalent relevant experience
Nice to Have
- Project management experience
- System Administration experience
- Understanding of life sciences content management principles, types, and taxonomies
- Understanding of life sciences compliance and system validation requirements
- Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs
Perks & Benefits
- Health & wellness programs
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