Supervisor - OpenData Research Center

Pennsylvania - RadnorFull-TimeMid-levelResearch

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Provide daily personnel supervision and performance management of a Data Stewardship team
Ensure that data stewardship goals for speed and accuracy of resolving records are attained
Monitor the work of the Data Stewardship team and ensure productivity
Utilize metrics reports to ensure data steward performance and quality
Assess and monitor the daily resource allocation and workflow management to meet project deadlines and changing priorities
Attend regular supervisor staff meetings and be able to discuss team goals and progress
Additionally, provide hands-on stewardship of customer data change requests and other customer-facing work requests
Conduct team meetings to align with Research Center objectives and goals

Prior Supervisor experience or Team Lead experience is required
Strong coaching and development skills
Proven track record of improving the performance of teams and individuals
Computer experience including proficiency in Windows, Internet searches, and MS Office (PPT and Excel)
Highly organized, extreme attention to detail, and focus on quality
Able to work independently
Strong analytically, able to interpret data reports
Can learn quickly, problem-solve, and multi-task
Excellent communication skills
Must be able to travel 2-3 times per year for Research Center Co-Working events in Radnor, PA for 4 days for each event

Call Center or Data Center experience in a supervisory role
Experience working with healthcare and /or healthcare-related data and/or the life sciences
SQL knowledge is a plus
French or Spanish language proficiency

Base pay: $40,000 - $60,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.