RESPONSIBILITIES:
- Lead the end-to-end launch of WHOOP Qatar’s retail experience, ensuring flawless execution across store buildout, merchandising, systems, staffing, and experiential programming.
- Manage daily retail operations for a 12-hour/day, 7-day/week schedule, maintaining exceptional standards of service, organization, and operational excellence.
- Recruit, hire, train, and schedule Research Associates to support both retail and experiential functions, fostering a high-performance, member-centric team culture.
- Drive revenue growth through the sale of WHOOP memberships, accessories, apparel, and the signature WHOOP Your Way experience, consistently meeting or exceeding sales targets.
- Uphold premium brand standards across visual merchandising, store presentation, inventory management, and member engagement.
- Partner cross-functionally with global and regional stakeholders to ensure alignment with brand, marketing, and operational strategies.
- Partner with Creative and Brand Departments on sustaining of regular fixture improvements and changes.
- Maintain rigorous attention to detail across reporting, scheduling, compliance, and operational processes to ensure a seamless member experience.
QUALIFICATIONS:
- 8+ years of retail management experience, including launching and operating high-end retail stores or experiential environments.
- Experience working with premium or luxury brands, with a strong understanding of elevated service standards and clienteling.
- Demonstrated success recruiting, developing, and leading teams in high-traffic, extended-hours retail environments.
- Proven ability to execute store launches or major retail activations with exceptional organization and attention to detail.
- Strong operational acumen, including inventory management, scheduling, sales performance tracking, and KPI accountability.
- Excellent communication and leadership skills, with the ability to motivate teams and represent WHOOP in a premium retail setting.
- Proficiency in Arabic preferred.
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
- This role is based in Doha, Qatar. We will only consider candidates who currently live in Doha.
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