Software Engineering Manager (Ecosystem)

Boston, MAFull-TimeManagerSoftware Engineering

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Build and lead the Ecosystem engineering team, including hiring, onboarding, coaching, and performance management, while fostering a culture of collaboration, psychological safety, and continuous improvement
Lead technical planning and delivery across multiple workstreams, including defining milestones, sequencing work, identifying dependencies and risks, and communicating tradeoffs and timelines to stakeholders
Partner closely with Product, Design, Data Science, Security, and Legal/Privacy partners, as well as third-party companies, app partners, and vendors, to define requirements and deliver high-quality integration experiences
Establish the technical strategy and architecture for ecosystem services and integration patterns (for example partner onboarding, authentication and authorization, webhooks, data ingestion/export pipelines, and event-driven workflows)
Ensure operational excellence for ecosystem services, including reliability, observability, incident response, and on-call readiness
Drive engineering standards and best practices for software development, testing, documentation, and secure-by-default API design

Experience managing and growing software engineering teams, including hiring, mentorship, and performance management
Strong technical background building and operating backend systems in production, with meaningful experience delivering integrations with external partners and/or third-party services (for example partner-facing APIs, webhooks, and data ingestion/export)
Demonstrated ability to lead teams through technical planning and execution in ambiguous environments, delivering iteratively while maintaining quality and reliability
Experience working effectively across functions and with external partners, aligning stakeholders on scope, priorities, and measurable outcomes
Familiarity with distributed systems and cloud infrastructure, including service ownership and production monitoring (for example Amazon Web Services (AWS))
Strong communication and collaboration skills, with the ability to convey technical concepts to technical and non-technical audiences
Bonus: Experience building developer platforms or integration programs (for example partner enablement, documentation, sandbox environments, or internal developer tooling)