L2 Production Support Engineer (Java, SQL, Linux)

MexicoFull-TimeMid-levelSupport / Customer Success

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• Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1)• Providing mentorship and guidance to junior team members to ensure successful resolution of issues• Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.• Automate manual processes to increase efficiency and reduce risk.• Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.• Work closely with the engineering team to drive resolution of client issues.• participate in on-call rotations and respond to incidents as needed.• Continuously improve processes and systems to increase reliability and reduce risk.• Influence and suggest improvements on roadmap for enhancing Marquee client experience.• Create documentation /runbooks and code snippets to share with clients and internal engineering teams

· Bachelor’s degree in information technology, Computer Information Systems, Computer Science, or a related field.· 3 to 5 years of work experience on SDLC/Devops, LINUX system platforms.· Good Linux Scripting/Development skills - JAVA, Python (any).· Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud.· Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.· Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution.· Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini (any)· Strong analytical and troubleshooting capabilities.· Excellent soft skills & Communication (Verbal and Written) .· Must be willing to work in rotational shifts.· Ability to Multi task in high paced environment.· Problem Solver and To-Do attitude, ability to face technical challenges and drive solution.

· Having worked in environment supporting 10000+ servers a plus.· Multiple Application Support Experience a plus.· ITIL and ITSM experience a plus.· Global clients facing Support team experience a plus.· Able to work within a Global team, prior experience a plus .· Prior experience with Financial Institution a plus.