L2 Production Support Engineer (Java, SQL, Linux)

BrazilFull-TimeMid-levelSupport / Customer Success

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We are seeking an experienced Support Engineer L2 to execute on support issues while also building out the function and automating resolution of repeat issues. In this role, you will work directly with Java, Linux, SQL. You’ll be hands-on and equally strong in communication—facilitating technical discussions, translating business needs into technical plans, and ensuring we commit secure, scalable, and high‑quality solutions.

Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams;
Serve as point of escalation for support issues from Marquee Helpdesk (L1);
Providing mentorship and guidance to junior team members to ensure successful resolution of issues;
Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms;
Automate manual processes to increase efficiency and reduce risk;
Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed;
Work closely with the engineering team to drive resolution of client issues;
Participate in on-call rotations and respond to incidents as needed;
Continuously improve processes and systems to increase reliability and reduce risk;
Influence and suggest improvements on roadmap for enhancing Marquee client experience;
Create documentation /runbooks and code snippets to share with clients and internal engineering teams.

Experience on SDLC/Devops, LINUX system platforms;
Good Linux Scripting/Development skills - JAVA, Python (any);
Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud;
Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins;
Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution;
Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini (any);
Must be willing to work in rotational shifts.