IT Support Specialist, Tier II

Roseville, CA - HQFull-TimeMid-levelSupport / Customer Success

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Provide assistance for items escalated to level 2 help desk support.
Answer staff questions about all company-supported hardware and software.
Provide creative solutions for difficult, complex ongoing problems.
Document problems, resolutions, and activities for future reference.
Identify, analyze, and provide preventative solutions for problematic trends.
Recommend improvements to IT operations and processes.
Apply knowledge of enterprise-level, IT best practices.
Automate to improve quality and reduce overhead.
Provide technical training and new hire orientations as required.
Participate in projects, tasks, and responsibilities including emergencies.
Perform hardware and software installations.
Maintain inventory by placing orders and tracking hardware and software.
"Own" IT by having pride in your high-quality work.
Display absolute integrity and discretion in performing support responsibilities.
Other duties as assigned.

Good interpersonal skills, including the ability to clearly communicate with less technical individuals.
Solid knowledge of general office software: Windows 10, 11, MS Office, etc.
Knowledge of company-supported applications such as Office 365, Exchange, Active Directory, DNS, and virtual machines.
Experience with desktop hardware, software applications, operating systems, and LAN connectivity.
Experience with Office 365 integration is a plus!
Ability to learn and support new software.
Microsoft certifications are desired, but not required.
3-5 years of professional experience.