Technical Support Specialist

MilanoFull-TimeMid-levelSupport / Customer Success

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InterSystems is looking for talented and curious problem‑solvers eager to join a team of experts working with cutting‑edge technologies. In this role, you’ll sharpen your technical and professional skills in a collaborative environment where teamwork and innovation go hand in hand. You'll be partnering with developers from our technology ecosystem to help them build and support real‑world applications that make a tangible impact. You’ll also work closely with some of Italy’s most influential healthcare organizations, contributing to projects that shape the future of the industry.

Provide immediate response to customer inquiries in accordance with service standards.
Provide technical support for application development using InterSystems’ technology stack.
Provide advice and best practices to Partners for technical areas such as installation, configuration, development as well as operation of InterSystems’-based products.
Provide technical support for troubleshooting and performance analysis.
Escalate Open (unresolved) problems in accordance with current policies and procedures
Production of training materials for technical courses such as system custom development.
Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-to’s.
Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
Participate in on-site technical training if required
Participate in on-site Support related meeting with customers/partners if required
Participate in the on call 24 hour roster service
Participate in on-site implementations if required

Knowledge of web oriented languages, including HTML, and Javascript.
Experience with SQL, data analysis and database methodologies
Knowledge of programming languages – ideally Java or C++
Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect
Experience with data analysis and database methodologies
Be able to design and write technical documents.
Well versed in Internet / Intranet concepts
Experience within InterSystems products (Cache, Ensemble) highly desirable but not required
Ability to work in team (with colleagues/partners eventually located in different town/countries
BS or MS in Computer Science or equivalent is desirable but not mandatory
As an equal opportunities employer, InterSystems does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organization.