Developer Support Engineer

SunnyvaleFull-TimeMid-levelSupport / Customer Success

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At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including 80% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
Set up JFrog applications and 3rd party products in various development environments
Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
Reproduce customer scenarios and fill relevant bugs/features
Maintaining and improving a knowledge base of known issues and solutions
Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
Ability to work in flexible hours and on weekends while needed
Develop scripts in Bash, Python, Groovy for debugging and automating
BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience.
Customer-facing experience, 3-5+ years.
Able to manage complex, escalated cases, involving multiple architectures across multiple platforms.
Experience in Linux - Mandatory
Strong technical software-related debugging skills - Mandatory
Understanding of Java or other compiled language - Mandatory
Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat - Advantage
Experience with networking and reverse proxy (nginx/httpd) - Advantage
Experience in the DevOps industry - Advantage

At JFrog, base salary is only one component of our compensation package.
This position has a base salary range between $100,000 to $105,000. Base salary will be based on your skills, qualifications, experience and location.
JFrog embraces hybrid work: 3 days in office / 2 days remote.
This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.