Operational Exam Business Support Associate
UT - Cottonwood Heights; FL - Jacksonville Full-TimeJuniorSupport / Customer Success
Skills
Who we are
- Shape a brighter financial future with us.
- Together with our members, we’re changing the way people think about and interact with personal finance.
What You’ll Need
- ● 1 year experience at SoFi, or in lieu of SoFi experience 3+ years in the financial services industry● Experience with process mapping and workflow documentation● Excellent interpersonal skills, including building relationships across all levels, departments, and personality types to guide stakeholders through exam requests
- ● Exceptional skills with Google suite products● Exceptional attention to detail, with the ability to identify complex process gaps within a workflow● Strength in taking action, strong analytical skills, and solid business judgment● Expert written and verbal communication skills required, and ability to synthesize, key messages and themes to present to stakeholders.● Passion to learn, responsibly grow our business, and support our mission of helping members get their money right● Ability to balance and prioritize multiple work streams for different stakeholders● Exceptional organizational skills
