Responsibilities
- Environment and Image Management: Design, develop, and manage technical learning environments, including the creation and maintenance of standardized multi-server and workstation images, leveraging virtualization on cloud platforms (AWS) to ensure consistent and scalable resources for training, labs, and exams.
- Testing and Maintenance: Lead the testing and validation of lab and exam environments, including new deployments, updates, and configurations while ensuring functionality and stability. Perform regular maintenance tasks, including environment health checks and proactive issue resolution.
- Support & Issue Resolution: Act as the primary point of contact for environment-related inquiries and issues originating from internal teams and external learners within your timezone. Provide timely and effective first-level support, thoroughly investigate and diagnose technical problems within the lab and exam environments, and implement solutions or escalate complex issues as necessary to ensure minimal disruption.
- Documentation: Create and maintain clear and concise documentation, including environment diagrams, automation scripts, troubleshooting guides, and standard operating procedures.
- Resource Utilization Monitoring and Forecasting: Proactively monitor the resource utilization of lab environments, analyzing usage patterns based on scheduled classes, exams, and development/testing activities. Provide timely notifications and projected utilization reports to relevant stakeholders, enabling informed capacity planning and cost management.
- Collaborate Across Time Zones: Effectively collaborate with team members across different geographies and time zones to achieve project goals.
Required Skills
- 3+ years of development experience, ideally in a global SaaS or digital education environment.
- Demonstrated quick learner on new processes, tools and best practices.
- Experience with AWS administration, including provisioning, managing, and maintaining resources within the Amazon Web Services (AWS) cloud platform.
- Experience building Windows and Linux AMIs.
- Experience working with Git/version control systems.
Preferred Skills
- Experience with the Heropa platform.
- Familiarity with Skilljar LMS and its integrations.
- Knowledge of Okta or Auth0 products.
- Understanding of PKI (domain registration, x.509 creation and installation)
- Experience utilizing Terraform to provision, and manage AWS infrastructure as code.
- Experience utilizing Java/Junit/Mockito for writing and executing unit tests.
- Proficiency in Ruby on Rails and JavaScript/Ember.js
- #LI-Hybrid
- P22206
What you can look forward to as a Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta
- Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.Some roles may require travel to one of our office locations for in-person onboarding.
